Community Reinvestment Act Frequently Asked Questions
If you are a financial institution looking for information for Community Reinvestment Act (CRA) compliance, please use the information below.
What is your Mission?
The Literacy Alliance of Northeast Florida’s mission is to improve the self-sufficiency, economic mobility, and quality of life for adults through continuing education and literacy skill-building with personalized, flexible, goal-based tutoring and small-group instruction. You can also find our mission along with a more detailed history of the organization by clicking here.
What is the population you serve?
The Literacy Alliance serves low-income adults 16 years of age and over. Typically, adult learners enrolled do not have a high-school diploma and have established a goal to attain their GED, improve their reading and math skills, attain a recognized job certificate, improve their English skills, and find stable employment that provides economic security. Over 1,000 adult learners are served each year. Most reside in Duval County, with some also in Clay, Nassau, and St. Johns Counties. 90% of students were born in the United States, and 10% were born outside of the country. Approximately 20% are currently or have previously been incarcerated.
What services are provided?
The Literacy Alliance provides adult foundational education that ranges from basic literacy skills to high school equivalency attainment, job certifications, or improved English language skills. Additional learning can also include digital, financial, and health literacy as well as career readiness and soft skill building.
Who are your partner agencies?
We partner with local non-profit organizations, various departments within the City of Jacksonville, and the Florida Department of Education. These partners provide a range of support, including referrals of students, hosting of small-group classes or tutoring space, or wrap-around social services such as housing, food assistance, financial assistance, and mental or physical health resources.
Do you track the economic status of all clients served through all programs and services, including partner agencies?
The Literacy Alliance only tracks the economic status of enrolled students. Income data is provided by self-disclosure of participants. At registration and enrollment, participants are asked about income, housing status, participation in public assistance, and, if applicable, foster care status. Almost all participants indicate that they are within 200% of the federal poverty level or considered Asset Limited Income Constrained & Employed (ALICE).
How is economic information tracked?
The Literacy Alliance Student Services team identifies economic information at enrollment through registration forms and the initial one-on-one enrollment meeting.
If economic information is tracked, can you provide overall statistics about the clients served?
Approximately 98% of all participants indicate that they are within 200% of the federal poverty level or meet the definition of being Asset Limited Income Constrained & Employed (ALICE). Additionally, approximately 5% are currently or have recently experienced homelessness.
